Making a complaint

  1. Lindsay Sharp’s notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury:
    The Faculty Office 1,
    The Sanctuary Westminster,
    London,
    SW1P 3JT

    Telephone: 020 7222 5381
    Email: Faculty.office@1thesanctuary.com
    Website: www.facultyoffice.org.uk
  2. If you are dissatisfied about the service you have received please do not hesitate to contact Lindsay Sharp.
  3. If we are unable to resolve the matter you may then complain to the Notaries Society of which Lindsay is a member, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.
  4. In that case please write (but do not enclose any original documents) with full details of your complaint to:
    The Secretary of The Notaries Society
    PO Box 7655, Milton Keynes MK11 9NR

    Telephone: 01908 803 527
    Email: secretary@thenotariessociety.org.uk

    If you have any difficulty in making a complaint in writing, please do not hesitate to call the Notaries Society/the Faculty Office for assistance.
  5. Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of six months from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman*, if you are not happy with the result:
    Legal Ombudsman
    Baskerville House, Centenary Square
    Broad Street
    Birmingham B1 2ND
    Tel : 0300 555 0333
    Email: enquiries@legalombudsman.org.uk Website: www.legalombudsman.org.uk
  6. If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman :
    • within six months of receiving a final response to your complaint and
    • six years from the date of act or omission; or
    • three years from when you should reasonably have known there was cause for complaint (only if the act or omission took place more than six years ago)

The act or omission, or when you should have reasonably known there was cause for complaint, must have been after 5 October 2010.

*certain kinds of commercial entities are not eligible to make a complaint to the Legal Ombudsman – please refer to the Legal Ombudsman Scheme Rules or consult the Faculty Office.